Reselling: A Professional Interview

LBB Global Consignment

Have you thought about trying to sell some items you no longer want? Does the process feel intimidating? I always tell clients that selling requires work. Whether you do it yourself, or hire someone else, it will take some time and effort to get your belongings marketed, sold and delivered.

Recently I asked Lisa Bregman-Burba, an independent reseller who owns and operates LBB Global Consignment & Sales, if she would talk with me about her services. I’ve enjoyed working with Lisa in recent years, and as many people wonder how to go about selling their items, I thought I would share some of our conversation. 

What exactly is it that you do?

My company, LBB Global Consignment & Sales, provides professional consignment & estate sales services. We have expertise in an array of categories and help clients maximize returns on their investments in luxury goods, consumer products and vintage collectibles.

If someone calls you, what does the process look like?

First, a Merchandise Coordinator will come for a complimentary assessment and market evaluation. If a client decides to consign with us, we pick up the items and complete every needed action from that point forward, from photography to marketing, to sales and shipping.

For those who have a lot to sell, we also offer Estate Sale services.

What makes my company so special is that if an item does not sell, my services are free, and it will be returned to the client at no additional charge or donated to their favorite charity.

How did you get into the business of selling things?

I am an only child and when both of my parents passed away I was overwhelmed with an entire household of things that I didn’t know what to do with. My cousin mentioned selling on ebay. After much success, one of my friends asked me to sell a pair of shoes for her. Once they sold she wrote a special thanks on my Facebook wall and all of a sudden people started contacting me to do the same for them. That is when I realized there was such a demand for my services, so I founded my company.

What do you find are your “hot sellers”?

First of all, I encourage people to keep the original boxes from their purchases, because it will increase its value right away. For instance, I sell a lot of Christian Louboutin shoes. If my client also has the box and dust bag for them, it will add an additional $30 to the selling price.

We also sell a lot of collectables that had a limited amount of production from the manufacturer. I personally love history, so doing extensive research on these pieces is a passion of mine, which yields a higher selling price.

The largest trending product is cellphones which sell quickly, even the broken ones, because people buy them for parts.

What possessions do people think are valuable, but actually are not?

For starters, people assume that if an item is old, it must be valuable, which a lot of the time just isn’t the case. There is an over saturation of common vintage items on ebay, which brings their value down.

There were many companies such as the Franklin Mint that gave the consumer a false sense of thinking their products were investments, spurring many people to collect them. Unfortunately, even decades later, some of these so-called “collectables” have declined in value from their original purchase price.

Another surprise to my clients comes when they want to resell high-end luxury products. I hate breaking the news that no matter how much was spent on them initially, their value will drop substantially when we go to resell them.

What should people know before trying to sell something on their own?

Consumers want a seller with the highest buyer rating, which is challenging when you first start out. I currently have 1,152 positive feedback comments. I am also a Top Rated Plus Seller, which increases a buyer’s confidence that my company is reputable.

People also don’t realize that there is a lot more to selling than just taking a picture with a selling price. There are many other challenges involved such as:

  • Research
  • Testing
  • Restoration of vintage pieces
  • Market valuations
  • Customer service
  • Handling of payments and non-payments
  • Packing, especially with fragile items
  • Shipping and, if necessary, dealing with returns

A lot of clients contact me after they realize this, and hire me because they don’t want the hassle of doing it by themselves.

My company also offers individual tutoring where we teach them how to be a successful seller too.

Where do you provide your services, and how can people contact you if they want more information?

Generally, we work throughout Fairfield County, CT and Northern Westchester County, NY. However, we have traveled several hours to meet new clients when they have something special to sell.

Anyone can get more information on my website, LBB Global Consignment & Sales, or call me at (203) 428-7954.

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Have you ever wanted to sell an item but got stuck in the process? Would you consider using a reseller?

24 thoughts on “Reselling: A Professional Interview”

  1. This is so very interesting. My own dad bought many Franklin Mint Cars when I was younger as he collected car models. So he also started with Franklin Mint, as well. He still has many of them. But sounds like they really wouldn’t be worth much now. Not that he is the market for selling them as they are a part of his own collection still. But definitely was unaware of this about Franklin Mint.

    1. That was interesting learning for me as well. I think that markets for various items come and go. I remember that when my children were little, everyone thought Beanie Babies would be collector’s items. I think there are a couple rare ones that have value, but most do not. My husband collected baseball cards, but the market for them isn’t as good now as it was when he collected. All that to say that the reason to collect is because you enjoy it, more than as an investment.

    1. I love our Business Partners! I’m hoping to interview them all because they have great insight to share with those who are trying to clear out and instill order. More to come:)

    1. I learned a lot as well. It has been wonderful having Lisa as a Business Partner with our local NAPO Chapter. She gets business from us, and we have answers for clients:)

  2. Such great information for folks with stuff they want to sell. It’s also great information for folks before they purchase stuff. My mother-in-law has been greatly disappointed that she has been unable to find purchasers for her large 1970’s Franklin Mint plate collection. While she has enjoyed the plates immensely over the years, I’m not sure that she would have collected as many if she had understood “collectibles.”

    1. Yes, that was sort of a headline from my interview with Lisa. Many things we were led to believe would have “permanent” value simply don’t… Beanie Babies ring a bell! It is helpful to be aware that markets are fickle, and that the main reason we should buy something is to use it and/or enjoy it.

  3. What a wonderful resource Lisa is! I love her story and how she got the spark to start a business. But more than that, her points about the value she brings to the table for her clients is undeniable. When I was clearing out my parents’ house, I used a variety of methods to let go of things. One of those was hiring an eBay reseller to help with some of the volume of items. I was so grateful for her help and expertise. It was helpful to rely on an expert in a different field to handle the research, listing, sale, and shipping of so much stuff. I’m thrilled to learn about Lisa and that she works in the Northern Westchester area. Thank you, Seana.

    1. Having Lisa as a Business Partner with NAPO-CT has been wonderful. She is able to come in and help my clients, and I feel like I have a great resource. She has helped a couple of my clients. She comes to meetings and helped with our Garage Makeover, all of which helps us know her and feel comfortable referring her. She’s also a lot of fun:)

  4. Thank you for sharing your interview with Lisa. I too find that people don’t realize that those expensive items they spent thousands of dollars on are not worth much even after many years. I plan on sharing this with my clients and friends/family so they can get more information.

    1. Lisa has been a wonderful resource for our NAPO Chapter. I love hearing about the things she’s found and sold. She is so helpful… comes at no church to look at things, polishes them up if needed, pretty much “soup to nuts.” I value her opinion on what is – and what is not – worth trying to sell!

  5. This is a very valuable service! My siblings and I explored the possibility of an online auction when our dad passed away, but we unfortunately didn’t have enough time to organize it before we had to vacate the apartment, and he didn’t have enough items of value to make it cost-effective to hire professionals.

    1. Lisa does have a minimum… I believe an item (or collection) needs to be worth at least $100 for her to take it. That does cut out quite a few things. Still, it is helpful to know what is worth selling. I’ve run into that situation of not quite having enough time to run the auction. I think it is common, often because you need to be moved out rather suddenly. I’ve had a couple of clients this summer whose homes sold more quickly than expected, tossing us immediately into “get out of here as quickly as possible” mode!

  6. I haven’t thought of selling any of my things, but I imagine that when my family cleans out my house they may want to sell things. I think hiring someone to do that is the best way to go.

    1. I enjoyed the interview with Lisa because she did point out some aspects of selling I hadn’t thought about, such as when a person buys an item but then doesn’t pay. Always better to go with a professional. In addition, she has an inherent interest in the history of items, and enjoys doing the research to find out what an item should be worth.

  7. Great interview, Seana! We are so lucky to have Lisa in our chapter. She really is a wealth of information in this industry! Oh and I love her new headshot – I’ll have to tell her at next month’s meeting. 🙂

    1. I agree, Jane. As with most things, being truly good at selling requires investments of time and energy, as well as a good bit of knowledge and skill. I find it often works better to find an experienced professional if you don’t know what you are doing. Lisa has been a true resource for our group!

  8. That is so interesting! My dad dabbled in this a bit a few years ago, but ultimately didn’t stick with it. I would think you’d need certain traits to get it going and stick with it!
    I personally don’t have the eye for it.

    1. I’ve learned watching her that Lisa just loves the whole process of digging into history and doing research and finding value. I agree that you need an interest and skill to make it worthwhile. Another reason why hiring a professional is often better than trying to do it on your own.

  9. Pingback: Minimalist Memorabilia | The Seana Method Organizing & Productivity

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